Delivery and payment terms for online orders

About the online store

B2B Tukku Oy (Business ID 3500594-4) sells products to businesses in Finland. Product prices exclude VAT. VAT at 14% or 25.5% is shown in the shopping cart. We reserve the right to change prices and delivery charges without separate notice. We also reserve the right to changes in print-batch colours and technical specifications.

Ordering

Products are ordered at www.b2btukku.com by adding them to the shopping cart and paying with the chosen payment method. All orders are confirmed by email, stating the products ordered, order price, delivery charges and other relevant information.

An email address must be provided to receive an order confirmation. All customer information is treated confidentially. Contact details requested during ordering may be used to deliver the order, resolve uncertainties concerning it and for B2B Tukku Oy's direct marketing. By ordering, you are expected to have read and accepted the current delivery terms.

Payment methods

Online banking payment buttons.

Online payments are processed by Paytrail Oyj (Business ID 2122839-7), which is supervised by the Finnish Financial Supervisory Authority. All data transfers and payments are SSL-protected so that outsiders cannot view your information. Your payment is recorded as completed for the merchant, and a payment confirmation is sent to your email address.

Delivery methods and charges

No delivery charge is applied when the order total exceeds €650. Delivery charges are shown in the cart excluding VAT. Products are delivered by Kaukokiito Oy to the delivery address provided with the order.

You may also choose collection, in which case the products must be collected from Jovensutie 32, 31400 Somero. You will receive confirmation and the exact collection address once the products have been picked and are ready for collection.

Changed orders

The supplier is entitled to compensation for costs arising from special services requested by the buyer, changes to the delivery time or cancellation of the order.

Delivery time

Our usual delivery time in Finland for stock items is 1–5 working days. We are not responsible for delays caused by force majeure or indirect losses resulting from delays. We will provide separate notice of exceptional delivery times.

Exchange and return terms

Business-to-business sales are governed by the Finnish Sale of Goods Act unless otherwise agreed between the parties. There is no automatic right of return. If a product has been delivered without defects and in accordance with the agreement, the buyer may not return it without the seller's consent. A defective product may be returned or compensation agreed only where the defect is the seller's responsibility. Incorrect deliveries must be reported within 7 days of receipt.

A return notification must be submitted in writing by email to info@b2btukku.com and included on paper with the returned products.

The return notification must include:

• Order number
• Your name
• Your address
• Telephone number
• Product number, name and quantity of the returned product
• Bank details for the refund: name, IBAN and SWIFT

The product must be returned by post within 14 days of receipt of the original order, in its original condition and packaging, in complete sales units. We do not accept partially used wholesale packs. Include a printed copy of the return notification. If a product has been used, we reserve the right to charge for any reduction in value. The customer is responsible for return costs.

We refund the value of the products within 14 days of receiving the return notification, provided the product has been returned or there is proof that it has been handed to the postal service for delivery to the return address. We do not refund delivery costs already incurred. Contact us directly if you wish to return or exchange products after the inspection period. We do not collect returns from collection points.

We do not accept or credit returns that do not follow these instructions. Request the return address from info@b2btukku.com.

Exceptions to the right of return

The right of return does not apply to products manufactured or modified at the customer's request, such as pizza boxes printed with the customer's own logo.

Problems

If a product is lost or damaged during transport or otherwise does not match your order, you must report the problem to B2B Tukku Oy within 7 days. We are not responsible for damage reported after the complaint period. If a parcel has been damaged during transport, a complaint must be made immediately.